Frequently Asked Questions
Why should I sign up?
Our mission is stop problems before they start. We take the proactive approach to home maintenance and take care of your home like it’s our own. We believe that maintaining your home on a proactive basis will lead to fewer problems down the road. Proactive maintenance is essential to preserving the value of your home—without it, your home could lose up to 10% of its value. Using Essentials frees up your valuable time while keeping your home in tip-top shape. Go ahead and take the kids to the zoo or a ball game, let Essentials take care of your home.
Regular, routine maintenance enhances curb appeal, ensures safety and prevents neglected upkeep from turning into costly repairs. It’s the little things that add up and end up being costly. For example some cracked caulk around the windows may not seem like much, but behind the caulk, water could get into your sheathing, causing mold and rot. Before you know it you’re spending thousands in repairs that could have been prevented by using a tube of caulk.
What happens at each visit?
We assign an Essentials Technician (ET) and pick a time slot based on your preference. The same technician will come out each time on the same day (e.g., third Wednesday of the month) at approximately the same time. This way he becomes very familiar with your home. The ET will arrive with a preset list of home maintenance tasks to accomplish. With every visit a maintenance report is created and sent to your secure portal. You can access the completed task list with notes and reports in the Essentials mobile app.
How do I contact my Essentials Technician?
Simply login to the mobile app and submit a request to your Essentials Technician. He will contact you within 24 hours. If it’s an after-hour emergency, please call 402.432.5098.
Do I have access to all of my maintenance records?
Login to your secure portal and tap the “Documents” button. You can view all of the checklists completed by your Essentials Technician or requests that you have submitted.
Do you handle emergency calls?
Yes, for after hour emergencies, please call 402.432.5098. During the day, please contact your Essentials Technician at 402.473.5325.
How do I request a home improvement project?
Tap or click on “Submit Work Order Request” in the Essentials app. From here you can describe your project and add a photo. Your Essentials Technician will then review the task and invite you to schedule an appointment or recommend a licensed professional to handle the project. Ex: Ceiling fan installation.
Do I have to be home for service visits?
You do not need to be home during your monthly maintenance appointment. Most of our customers provide us with keys or garage codes so that we can get in when they are not home. This allows us to deal with problems without disrupting your busy schedule. At the end of each visit, your Essentials Technician will upload your report to your service portal.
Does Essentials handle improvement projects?
Yes, your Essentials Technician will work with you to determine the scope and terms of your project. Your Essentials Technician can manage projects, large and small. As a project manager, they can oversee a wide range of service professionals to ensure that your project is done to your exact specifications.
When will I be billed?
Essentials will send out invoices via email shortly after each visit. Your invoice will include basic monthly maintenance cost, the monthly portion of any additional services in your contract and any additional costs related to project work completed since last invoice.
What forms of payment do you accept?
You can set up eCheck payments directly through your secure portal. You also can pay via the secure portal using any credit card.
How long does my membership last?
Your account will automatically renew each year.
Can I purchase Gift Cards?
Absolutely! Give the gift of a healthier and safer home. Membership offers a unique way to help elderly relatives, friends and family and new home owners.